Terms and Conditions

Wabi-Sabi Home is registered in Australia under ABN 63528005072. It is very important to us that our customers are happy with our products and we will always ensure to find a quick and easy solution to any problem that may arise. But in order to be clear and fair, we have put together some helpful guidelines.
 
Buy Now, Pay Later
We have teamed up with Afterpay to give you the opportunity to pay for your purchase over 4 installments, every 2 weeks.

Pre-orders
If you order an in-stock item with a pre-order item your entire order will not be shipped until the pre-order item arrives. Some exclusions apply.

Once your order has been confirmed, your order is then successful in our system, and cannot be shipped or combined with any other orders. We are also unable to adjust or add items to an order once it has successfully processed.

Refunds & exchanges 

We can accept returns within 5 days of you receiving your order (this does not include furniture items, rugs, art prints or face masks). A refund or exchange will be issued - all items must be packaged in their original packaging and be in perfect condition on return. If items are returned without their original packaging or are damaged we reserve the right to refuse the full refund.

Please contact us at hello@wabisabihome.com.au for all returns. Please note that the cost of shipping will not be refunded and we are not responsible for the shipping return cost of orders. We also don't accept returns on any sale items or when a promotion code has been applied.

We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.

If items arrive damaged please contact us at hello@wabisabihome.com.au.

Correct Representation of Furniture and Other Products

We make every effort to correctly and accurately represent our furniture and other products we sell online. 

At Wabi Sabi Home we love the perfectly imperfect. That is why we choose products made of natural materials including timber, raw cotton, jute, wool etc, as their imperfections is what makes each piece unique and beautiful.

Timber Variations
Natural timber has inherent colour and grain variations. Where we use natural timbers you should expect there may be colour, grain and other natural imperfections and variations from the pictures online.

Products made from natural materials
Most of our homeware products are made from natural materials such as wool, cotton, linen, jute, stoneware and a variety of metals. Whilst makers and manufacturers do make every effort to retain design integrity you should expect there may be slight colour variations and other natural imperfections from the pictures online.

Furniture warranties
Calibre Furniture products come with a 12 month warranty

Privacy
Your privacy is important to us, and we only collect and keep information that you provide to us that is essential in completing a successful transaction with you.