Shipping

We have an affinity for natural, unique and well made homewares and objects that are sustainably made using ethical practices.

With a background in Environmental Science, we care for the environment as much as you. Your order will be packaged and sent to you in eco-friendly materials that can be either recycled or composted.

We may re-use bubble wrap and foam wrap in packaging of fragile items at times as this material is sometimes used by our suppliers in the packaging of their goods and we would rather recycle this material than dispose of it.

COVID-19 SHIPPING DELAYS
Though we will do our best to get your items to you as quickly as possible, you MAY experience shipping delays due to the COVID-19 pandemic.

Both Australia Post and Sendle are doing their very best to ensure your items are delivered in a timely manner.

You can read more information regarding this here:
Australia Post: https://auspost.com.au/about-us/news-media/important-updates/coronavirus 

Sendle: https://blog.sendle.com/coronavirus-update

INFORMATION AT CHECKOUT
We want to ensure your parcel gets to you safely and as quickly as possible. To help us, please ensure all shipping details are accurate before proceeding to the payment section of the check out. 

WHO DO YOU SHIP WITH?
We use Australia Post & Sendle, please choose your preferred carrier at checkout.

Australia Post - Parcel Post and Express Post 
Sendle - Domestic

Note that Sendle do not deliver to post offices, PO boxes, locked bags, parcel lockers or parcel collect locations. If you require delivery to any of these please choose one of the Australia Post shipping options.

Furniture and Rug Deliveries
Furniture and rugs will be shipped direct to your door from our VIC partners warehouses and can take as little as 1-week or as long as 16-weeks depending on the items availability and third party manufacturing and shipping times. We do our best to ensure stock availability is shown in the product listing. 

Customers are responsible for checking that all goods have free and easy access to their intended destination. Additional costs apply for difficult access.

Due to the variable shipping costs for furniture and rugs, the delivery fee is calculated post check out. You will receive a separate invoice for the delivery cost which is calculated on the item/s purchased, their weight and dimensions and the delivery address. If you would like a quote for delivery of your order prior to check out please contact us. This process is to ensure we don't overcharge our customers for delivery of bulkier items.

For pre-order items, the estimated delivery timeframe is shown under the pre-order button.

TRACKING YOUR ORDER
Once your order has been processed, a link with tracking information will be emailed to the email address provided at checkout. Please ensure all these fields are filled out correctly to ensure you receive all tracking information. Tracking of your parcel can be done online, see links below:

Sendle https://try.sendle.com/en-au/tracking
Australia Post: https://auspost.com.au/mypost/track/#/search

SHIPPING COSTS
Shipping costs will vary depending on the total weight of the parcel. Appropriate shipping rates will be shown to you during the checkout. 

ORDER PROCESSING
Please allow up to 3 business days for your order to be shipped. Any orders received during the weekend, or public holidays will be processed and shipped the following business day. 

TRANSIT TIMES
Transit times are anywhere from 1 to 10 business days, depending on your shipping location and method.

Please be aware that on occasion unforeseeable circumstances may arise which may delay your delivery. These may include (but are not limited to) weather, pandemic and internal server issues.

WHAT IF I AM NOT HOME AT THE TIME OF DELIVERY?
If no one is at your delivery address when delivery is attempted, you will be notified by either Sendle or Australia Post with a calling card.

Australia Post

Australia Post parcels will then be taken to your local post office. Please note that Australia Post will only hold your parcel for a maximum of 10 business days. When collecting your parcel, Australia Post does require suitable ID with the addressee name to collect. The addressee name is the name given during checkout.

Please see the Australia post website via link below for full collection terms
https://auspost.com.au/receiving/collecting-missed-deliveries

If you have not collected your parcel within 10 business days your parcel will be returned to us. You will be contacted by email to advise that your parcel has been returned to us.

Sendle

You will get an email notification (if your email address was provided at checkout) to follow the instructions and book a re-delivery. If it's not booked for re-delivery within 5 days, the parcel will be returned to us. For more information on missed deliveries please visit https://support.sendle.com/hc/en-au/articles/360039072332-What-to-do-if-the-parcel-couldn-t-be-delivered

In the event your parcel is returned to us we are happy to attempt re-delivery, however a re-shipping fee will apply.    

LIABILITY FOR LOST GOODS
Though Australia Post will exercise due care in supplying you with your items, the nature of postal services is such that circumstances may impact on the successful delivery of your article. Once your order has been accepted by Australia Post, Wabi-Sabi Home is no longer liable for it.

For information on lost or damaged goods, please visit https://auspost.com.au/receiving/missing-damaged-or-delayed-items/compensation 

CHANGES TO SHIPPING
Charges are subject to change without notice